Refund Policy for VirgasApp.com

At VirgasApp, we prioritize customer satisfaction and aim to ensure a seamless experience. This Refund Policy outlines the conditions under which refunds and device-related charges may apply.

1. Eligibility for Refunds

Refunds will be issued under the following conditions:

• The order was not delivered due to service provider issues.
• The payment was successfully made through the Virgas app.
• Refund requests are submitted within 7 days from the expected delivery date.

2. Device Return Policy

For devices leased or rented through the Virgas app:

• Devices returned in damaged condition beyond normal wear and tear will incur a repair or replacement fee.
• The fee will be determined based on the extent of the damage but will not exceed ₦30,000.
• Devices returned in working condition with only minor cosmetic damage (e.g., small scratches or scuffs) will not incur additional charges.

For devices bought through the Virgas app:

• Refund requests for purchased devices can be initiated by contacting customer support.

3. Refund Request Process

For orders or devices bought through the Virgas app:

1. Go to your account in the Virgas app.
2. Navigate to Customer Support and use the Chat or Call option to request a refund.
3. Provide relevant details, including:
   • The reason for the refund request.
   • Evidence, such as a screenshot of the payment confirmation or order details.

4. Review and Approval

Refund and device return requests are reviewed within 5 business days of submission. Approved refunds will be processed within 3-7 business days and issued back to the original payment method used in the Virgas app. Denied requests will include an explanation for the decision.

5. Contacting Customer Support

If you need assistance with your refund request or device return, reach out to our customer support team:

• Email: support@virgasapp.com
• Phone: 08144705621
• Live Chat: Available in the Virgas app under the "Help" section.

6. Exclusions

Orders not delivered due to incorrect information provided by the customer. Refund requests submitted after the 7-day eligibility window.

7. Changes to this Policy

VirgasApp reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.